Booking and Cancellation Essential Booking Information: Please read before booking. Module and retreat guidelines – your commitment To enable Bodhi College to establish a supportive atmosphere and environment for practice and study, it is essential that all participants understand the following guidelines. Please: Support the practice atmosphere as outlined by teachers and the venues. Be sensitive towards all living beings and commit to a non-harming relationship to all life. Take only that which is clearly given. Refrain from smoking, or consuming alcohol or recreational drugs on any course. Abstain from all sexual contact during the modules or retreats. Attend the full module, retreat or programme. Continuity and steadiness are essential factors in the deepening of practice, and a support to your fellow participants. Discuss with your teacher and inform the module host or retreat co-ordinators if you need to leave the module for any unexpected or urgent reason. Making a booking All bookings are provisional until you have received confirmation from Bodhi College. This may happen immediately or after an application has been approved and a deposit paid, depending on the course type. Please only book one ticket type for each course, unless you are booking for additional people. Both deposit payments and full payments will secure your place on the course, although for some short courses the deposit option is not available. If you do pay a deposit, you are required to pay the balance through the ‘make a payment’ page no later than 4 weeks before the module or programme starts. You will be reminded to make the balancing payment by way of invoice nearer the time. Should you not make this payment, your place will be released. For each booking we need to know your full name, address, telephone number, email address, age, gender, and any medical condition that may affect your stay. If you need specific help to come on retreat or are unable to book online, please contact our bookings administrator on: +44 (0) 1626 897636 available Monday to Thursday from 10 am til 1pm (GMT +1). Booking for more than one person or more than one course Each event will state if you are able to book for more than one person at a time. Please complete each form in full as we cannot cross-refer booking information. How to book by telephone Please phone us on +44 (0) 1626 897636 and have your credit/debit card details ready. Bookings can be made by phone Monday to Thursday from 10am til 1pm (GMT +1). We accept payments from Solo/Maestro/Visa Debit cards. Please pay by debit card where possible as Bodhi College incurs substantial bank charges when payments are made by credit card. If the line is busy, please leave a message and we will return your call as soon as possible. How to book from outside the UK Courses are priced in the currency of the language they are taught in. Please use the multilingual site icons to navigate to the bookings pages of the courses delivered in Italian and German, and deposit payments will be requested via PayPal. (You do not need to have a PayPal account.) If you are booking on a UK course from outside the UK, please use a debit or credit card with the amount in British Pounds Sterling (£/GBP). If you do not have a credit card, a Direct Bank Transfer to the UK may be possible, however banking fees can be variable and extremely high. Before you book, please therefore contact us on: email@example.com. We hope to have a bank account with SEPA facility available from November 2016. We are unable to take fax bookings. Deposits and payments Please pay in full at least one month before the event begins, or your place may be cancelled and offered to someone on the waiting list. Extended programme payments: Please do not try to pay for either the Committed Practitioners’ Programme or the Secular Dharma extended programme until your application has been approved. Your application may be missed as a result, and refunds will incur a £25 administration charge. Deposit payments are not available for some of the shorter courses, where we request full payment in advance. This helps us manage our cash-flow and administration needs. Young people: No bookings can be made online for anyone under the age of 16: please contact us for further information. Travel Arrangements: Please do not make any travel arrangements until after you receive confirmation of your booking. Bodhi College cannot be held liable for travel costs. Weather Conditions: If you have to cancel due to adverse weather conditions our standard cancellation fees (below) still apply. Booking conditions may be subject to alteration. Changes to your booking Once your booking has been confirmed, please make changes only if absolutely necessary. All changes will be subject to a £25 admin fee. Changing your course: transferring bookings, payments or deposits from one event to another is not possible. If you wish to change your booking to a different course you need to cancel the old one and book the new one. Cancellation fees apply. All changes must be received in writing. Changes will be effective from the date of written confirmation being received. Cancellation fees and refunds Late cancellations may lead to empty places on courses, even if there is a waiting list. This means that Bodhi College could lose income on courses budgeted narrowly, while still being liable for bank charges and administration costs. For this reason, Bodhi College has the following cancellation policy for confirmed places: Cancellation fees and refunds To avoid the need for cancellation please ensure you are clear about your dates and costs before you book on a course. Cancellation more than 2 months before the course start date For single module bookings: a cancellation fee of £75 or the full deposit amount applies – whichever is less. For the extended programmes, cancellation will incur a fee of 25% of the deposit amount. 1 – 2 months before the course start date For all programme or module bookings, the deposit will be lost, or 30% of the total course cost (for courses without deposits). Less than 1 month before the course start date For all programme or course bookings, the deposit will be lost and any unpaid balance will be billed, unless the place can be filled. Cancellations must be made in writing and can only be accepted from the named participant and not from third parties. Any refunds can take up to 5 working days to be processed. Bodhi College reserves the right to cancel any bookings that are deemed unsuitable or inappropriate. Please note: All cancellation fees go into the College Bursary Fund to help those of limited means attend future courses, but from October 2016 a £25 administration charge will be taken off this for each course cancellation. Exceptional circumstances At their discretion, Bodhi College directors may waive cancellation fees in exceptional circumstances. Requests should to be made by letter, addressed to the Co-Directors, c/o The Co-ordinator, setting out why you needed to cancel your booking. Dietary requirements All our venues offer a healthy vegetarian diet. However we cannot guarantee that they can meet specific dietary needs. Therefore if you have specific dietary needs, please contact the venue directly to check that they can accommodate you. Access for people with disabilities As far as possible, Bodhi College wishes to work with venues able to cater for different abilities. Some centres used by Bodhi College may have limited access for people in wheelchairs or with restricted mobility. You are welcome to contact us to discuss your needs, but do contact the venue directly if you need to be certain it is suitable for you before booking a course. It may be possible in some cases for a carer to stay free of charge to support a participant who needs personal care. Please contact us: firstname.lastname@example.org or +44 (0) 1626 897636 for more information. If you have any other queries associated with bookings, please contact us, and we will be happy to help.